I reviewed TMDHosting as part of an ambitious project of all of the most serious and professional web hosting companies. Find out who made the cut of the best web hosting companies.
A multiple award-winner, TMDHosting was named Best phpBB provider and Best CMS Made Simple provider within a year of its launch. It was named PC Mag’s editor’s choice, and has claimed to power over 300,000 websites.
TMDHosting offers shared hosting, VPS hosting, dedicated servers, and cloud hosting, and it also offers dedicated programs for resellers and affiliates. But is this host all that it’s cracked up to be?
It’s true that it generally has pretty good reviews, but users have reported problems merging from regular hosting to cloud hosting and raised concerns about its cancellation and refund policies. The support isn’t necessarily the best either, but perhaps it’s just a case of getting what you pay for.
With any web host, you’ll be able to find a mixture of both positive and negative reviews. That’s just the nature of the business. As with most hosting companies, TMDHosting has its pros and cons, and it’s definitely not for everyone.
The key is to find out whether it’s the right web hosting company for you, and that’s where this review comes in. Read on to learn more about TMDHosting and to see whether it might be a good fit.
TMDHosting has most of the features that you’ll have come to expect from web hosts, like a (well above par) 99.999% uptime guarantee, a free domain name or website transfer, a drag-and-drop website builder, and hundreds of open-source installers.
Let’s take a look at some of the TMDHosting’s more interesting features.
First and foremost, TMDHosting is notable because its sale prices make it one of the cheapest managed hosting options out there, with unlimited SSD space, unlimited bandwidth and a free domain name thrown in on even the most basic plan. You won’t get the same level of performance you’d get from a premium managed hosting provider, but you get good value for your money.
I don’t know about you guys, but I run websites for both personal and professional use. With multiple websites to worry about and relentless deadlines, I’ve been known to forget to back up my sites and more than once I’ve had to recreate them. With TMDHosting’s automatic free daily backups, there’s less to worry about, although it’s always a good idea to make backups of your own just in case.
TMDHosting promises to offer 16x faster page loading speed after combining three layers of caching (APC, OPCache, and Varnish) with solid-state drives (SSDs) to make sure that pages load as quickly as possible. It’s not a magic bullet and won’t cure a sloppy website, but it should still be noticeably faster than if you were using a nearly identical host that didn’t offer those features.
The company claims to offer “military-grade security” through its BitNinja-powered web-based firewall. This is good news if you’re worried about hacks and breaches, especially when running ecommerce sites or storing personal data. No malware protection system is fool-proof, but TMDHosting’s system is better than most.
Perhaps it’s because it focuses more on security and on keeping costs low, or perhaps it just happens to every company, but TMDHosting doesn’t have the best reputation when it comes to performance, despite its promises of rapid load times. Belarussian reviewer Yauhen Kuchynski said, “During three months, the servers were down six times. Today, my website has been unavailable for six hours.”
It’s not unusual for hosting companies to offer 99.99% uptime and to fail to meet that threshold, because it’s typically buried in a clause that gives customers tiny amounts of money back, and usually only when you request it. If uptime is important to you, you should always check the fine print and read reviews from other customers before making a purchase.
Because of these concerns about loading speeds and uptime, we thought we’d investigate for ourselves, running a speed test result with Sucuri Page Load Test. You can see the results in the screenshot below. It turns out that while TMDHosting typically has a rapid connection time, the first byte and total speeds are generally only fast in Western Europe. Part of this is likely down to where the physical servers are located, though.
This doesn’t mean that it’s not worth using, but it is worth being a little cautious and knowing the limitations. If your website is mission critical and needs constant uptime and rapid speeds around the world, it’s worth paying a premium for a specialist provider. If you mostly sell to Western Europe and you don’t have the budget to work with specialist hosts, stick with TMDHosting.
One of TMDHosting’s big selling points is the fact that it offers 24/7/365 support, but be warned: it doesn’t always live up to its promise to be “the most dedicated.”
A few users have complained of inefficient fixes and occasional incompetence, as well as mistakes like restoring the wrong version of a customer’s website. Customer service will try to help you, but they won’t necessarily go the extra mile.
I tested live chat, email, and ticket support. Here’s what I found out:
I contacted live chat several times before I made a purchase. Each time, the agent responded quickly and was very polite. I asked basic questions (e.g. where are your servers located? What is your uptime guarantee?), so as you’d expect, the agent was easily able to answer my pre-sales questions.
I sent an email to the sales department asking whether or not the plans included a one-click installer. I received a reply within ten minutes answering my question in full. Again, the operator was helpful and polite.
Whilst this isn’t available to non-customers, once you’ve created an account, you have the option to submit support tickets via the admin. I submitted a ticket asking whether or not WordPress could be installed via a one-click installer. The agent replied within 25 minutes, answering my questions in full.
TMDHosting’s pricing plans are pretty reasonable, especially with that 65% off sale. You can get started for a minimal price per month with a free domain name thrown in, and it accepts most forms of payment including Visa, MasterCard, American Express and Discover cards, PayPal and bank transfers.
As with most hosting providers, different plans come with different features, and so you’ll want to make sure that you’re selecting an appropriate plan before hitting the checkout. Check out the chart below to learn a little more about what you can expect to get for your money.
If you change your mind, there’s a 60-day money-back guarantee period, which is helpful for you to really get stuck in and trial the plans. The process to cancel and get a refund is straightforward, although it can take a little longer to leave than it took to get started.
Read about my full experience canceling an account.
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